Web and Email Hosting from Richard Daley Associates

Frequently Asked Questions

Q: Is there a limit on the size of an email?

A: Our systems restrict emails to a maximum size of 10Mbs. Unfortunately it is difficult to know the exact size of your email, but mostly the problem of hitting this limit is caused by trying to send or receive large attachments. If you think it is an size problem then try the following:

1) Send (or ask to be sent) a small email without any attachments. If the email is received then it is likely to be a problem with the size of the attachment.

2) Check the size of the files being sent as attachments. If you are sending large image files (jpgs, gifs etc) then see if you can make the file smaller by reducing the resolution or size of the image.

3) If you have many files to send place in a zip file or send each file by a separate email. Zip files automatically try and compress each file added to the zip to make them smaller. This is particularly effective on Microsoft Word documents. It isn't very effective for Adobe Acrobat pdf and many image files. For example, placing jpg files in a zip file is unlikely to make the attachment smaller as jpg files use compression techniques automatically.

4) If the files are still too big to send via email you might need to send them instead on a CD or DVD. If you need to do this often you might prefer to set up an ftp server that can be used to allow others to pick up files. Contact us for details.

Q: Is my email account setup?

A: If you are suffering problems trying to collect email for a new account you should check if you can send and receive email via our webmail service. If so, then the problem is in setting up your email client (Outlook, Outlook Express, Mozilla Thunderbird etc)